This website, found under the www.juliancharles.co.uk URL, is operated by Rectella Limited ("Rectella") and references to "we", "us" and "our" shall be deemed to be references to Rectella. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.
1) Placing YOUR order
By placing an order via this website you will be deemed to have read, understood and agreed to these Terms and Conditions, and that you are making an offer to Rectella to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received. This however is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Rectella for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Your credit / debit card / PayPal account will be processed when your order is placed. This does not affect your statutory rights.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
The reasons for non-acceptance of an order by Rectella may be a result of one of the following:
- The product you ordered being unavailable from stock; or
- Our inability to obtain authorisation for your payment; or
- The identification of a pricing or product description error.
2) Your right to cancel
CONSUMER CONTRACTS (INFORMATION, CANCELLATION and ADDITIONAL CHARGES) REGULATIONS 2013
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means(eg via our website).
If you want to cancel you must do so in writing within 14 working days after delivery of the goods.
To cancel the contract under these regulations you must send us a written notice stating that you wish to cancel the contract We will only be able to process your cancellation if we have your order number and returns number, so you should enclose these with your delivery note.
Please note the right to cancel under these regulations does not apply to the following products:
- Sealed goods which are not suitable for return for health or hygiene reasons once they have been opened after delivery, for example, quilts, duvets, pillows, mattresses and mattress protectors.
- Goods made to your specifications or that are clearly personalised, for example, made to measure curtains. You are responsible for returning the goods to us at your cost.
The goods and your notice of cancellation should be sent to:
Julian Charles.co.uk Distance Selling Cancellations
RECTELLA JULIAN CHARLES RETURNS
EXPECT AT FREEMANS GRATTAN HOLDINGS
LISTERHILLS WAREHOUSE THORNTON ROAD
3) Description of products
We take every care to ensure that the description, specification and image of our products are correct when the relevant information was entered onto the system. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products and whilst we aim to keep the website as up to date as possible the information appearing at a particular time may not always reflect the position exactly at the moment you place your order. All images used are for illustrative purposes only and may contain accessories for the product that are sold separately or now out of stock. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Please note that all of the measurements stated on the website are an approximation. When ordering curtains please allow a 3cm tolerance when choosing which size to order. Curtains are manufactured to pattern match across one pair in a pack, however we cannot guarantee a pattern match across multiple pairs intended to be used together.
4) Availability of goods
Availability of goods is subject to change without notice We endeavor to display through this website a comprehensive range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in the product description page and you will be unable to order it.
5) Returns policy
If you are not entirely satisfied with the products that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our product care pages or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Certain items are excluded from our returns policy for hygiene reasons. Please click here for details of how to return items.
All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
7) Product Reviews
Once you've received your order, we'll invite you via email to review your items on the website.
By submitting content on to Julian Charles, you agree that:
- You are the owner and author of content
- All content is accurate and not misleading
- You are at least 18 years old
It is our intention to publish all reviews, whether they are positive or not, but we reserve the right not to publish reviews if:
- The content is deemed to be offensive
- The review is not representative of the product in question
- The review is rated on delivery services
- The usage / care instructions are not followed
- The product is not being used for its original purpose
- The information in the review is subject to change. For example, the price or any promotions
8) Use Of Discount Codes
The only discount codes available for use on this website are those created and managed by Julian Charles. Only one discount code may be used per transaction and we reserve the right to cancel or deny a discount code at any time. The discount received will be applied to the total price of the products in your basket, but will not be applied to any delivery charges on the order.
9) Payment With Klarna
Klarna Terms & Conditions
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement found here.
Disclaimer & limitations of liability
Rectella does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Rectella nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Rectella or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of any other associated company of Rectella as if references to Rectella included references to each such associated company.
While Rectella uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Rectella will not be responsible for any errors or omissions or for the results arising from the use of such information. While Rectella takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Rectella will not be responsible nor liable for your use of any other websites which you may access via links within this website. Rectella does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Rectella. The entire liability of Rectella under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Rectella will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Rectella may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Rectella.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Rectella Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Rectella Limited; and
Copy, print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Law and territory
These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms & Conditions have been designed for use within the United Kingdom and under UK law
Our registered address is:
Please do not send returns here.
380 Chester Road
Rectella Limited is a company registered in England No.430344
VAT Registration Number GB 154 1452 87